The following are the Terms and Conditions of orders placed with Vital. On ordering from Vital you confirm your agreement to these Terms and Conditions.
- Methods of Payment
- Buying Products on Our Website
- Your Right to Cancel
- Delayed/Lost Delivery
- Returns Policy
- Faulty Products
- Failed Delivery Policy
- Promotional Codes
- Information You Provide To Us
- Online Contract Formation
- Fraud
- Age
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Accepted Methods of Payment
There are two primary methods of payment for goods ordered, either via online through our payment provider Sagepay or offline via Postal Order or Bank Transfer.
Card payments can be made using any of the following methods:
- Visa
- Visa Delta
- Visa Electron
- Maestro/Switch/Solo
- Mastercard
- Paypal
If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
Payment after placing order online (Offline Payments)
If you do not wish to pay online, please complete the checkout and choose the Offline Payment method. Then contact us quoting your order reference number. We can either take payment on collection at our warehouse or via Postal Order or Bank Transfer.
The following methods of payment are accepted:
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Postal Order If you are paying by postal order please make them payable to Vital and put your order number on the back. Send your postal order to the following address:
- Vital
- Hilmar House
- Girton Street
- Manchester
- M7 1UR
- United Kingdom
Payments by postal order may take up to 10 working days to clear in full, after which we will process your order and dispatch your goods.
Bank Transfer If you are paying by bank transfer, you must provide your order reference number and your full name as the reference requested by your bank. Failure to do so will result in a delay in your order being processed as we will not be able to match your payment to your order.
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For orders placed by Bank Transfer Option:
- Account name: Vital
- Account number: tba
- Sort code: tba
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Buying Products on Our Website
All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.
We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.
We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Note:
Vital does not invite purchases from outside of the European Union (EU); and therefore all transactions will be subject to UK VAT. You are advised not to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey – VAT-free zones outside of normal UK and CE trade tariffs); in doing so you agree to accept the VAT levied against your purchase.
Your Right to Cancel
You can cancel your contract with Vital within 7 days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection Regulations (DSR).
You should inform Vital in writing, ether by post or by email.
You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the Returns Policy detailed below.
The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited for the goods within 30 days of notifying Vital of the cancellation.
We recommend using a posting method that provides proof of delivery.
Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.
Delayed/Lost Delivery
- If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise Vital Customer Services of the delay/loss.
- In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.
- Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.
- The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the freepost address supplied with the form.
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Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
- Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
- Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
- This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
- Duplicate forms can be requested from Vital Customer Services.
Returns Policy
At Vital we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.
Faulty Goods – within 14 days
If your goods are faulty on arrival, you have 14 calendar days in which to inform us of the fault.
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back by way of a cheque, irrespective of which payment method you used when you originally paid for your order. Refunds can take up to 30 days to process.
- In the event of malfunctioning caused by manufacturing defects, Vital (UK) Ltd will repair or replace a defective product at its own discretion.
- Vital (UK) Ltd and its suppliers do not assume any liability for consequential damage resulting from the use of any device purchased from us. Under no circumstances will Vital (UK) Ltd assume liability for any direct, concrete or special damage or consequential damage like for example damage to or loss of property or devices, loss of profits or sales, costs for spare parts, expenditure or inconvenience caused by the interruption of service or any other damage. The user will be exclusively responsible for the loss, damage or destruction of data during the operation of a product purchased from Vital (UK) Ltd. Under no circumstances can claims be lodged that exceed the purchase price of the product.
* These terms do not affect your statutory rights.
Faulty Products (General)
All our products have been checked prior to dispatch. In the event of malfunctioning caused by manufacturing defects, Vital (UK) Ltd will repair or replace a defective product or issue a refund if the issue with a product has been reported to us within 14 days of receipt, and the product is returned to us for further analysis. After 14 days, we may repair or replace at our sole discretion.* These terms do not affect your statutory rights.
Failed Delivery Policy
On occasions parcels identified as ‘Failed Delivery’ are returned to Vital within 5-10 days of dispatch from our warehouse.
Reasons given are the following:
- Addressee has gone away
- No Answer
- Address Incomplete
- Address Inaccessible
- Addressee unknown
- Refused
- Not called for
Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.
Reasons 1 & 2
Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless Vital receives alternative instructions.
Reason 3-5
Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.
Reason 6 & 7
No action will be taken by Vital until new instructions are received from you. If after 30 days from the original dispatch date you have not contacted Vital then your order will be disposed of and a recycling charge made to your account.
Note:
- In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hours either by Email or by phoning 0161 819 1712 during our opening hours.
- Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
- Recycling charges will be applicable to the product/s requiring recycling.
Promotional Codes
- Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount.
- Promotional Codes cannot be used in conjunction with any other promotional codes.
- Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.
Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.
- You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’). If you would like to request information or review or modify any part of your personal information then you should e-mail us at admin@vitalaccessories.co.uk.
- If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’
Online Contract Formation
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Vital. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Vital.
Fraud
Vital will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.
Age
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
